FREE SHIPPING WITHIN GREECE FOR ORDERS OVER 30€
FREE SHIPPING WITHIN GREECE FOR ORDERS OVER 30€
FAQ
  1. How can I buy Seventeen Cosmetics products?

    Seventeen Cosmetics products are available exclusively at selected cosmetic stores & their eshops.
    You can find the online stores here: https://seventeencosmetics.com/en/online-stores/ and the physical stores here: https://seventeencosmetics.com/en/stores/

  2. Are Seventeen Cosmetics products Cruelty Free?

    Our commitment is "No animal testing" products. Our company never did and still does not test on animals.

    According to the latest European Cosmetics Legislation, which our company follows, animal testing of cosmetic products has been banned. Therefore, cosmetic products must comply with this prohibition.

    The tests done to ensure non-irritant products, the so called "patch tests" are being done in external, accredited by the authorities, laboratories to volunteers (humans).

    The same applies also for the efficacy tests performed to certify all claims listed on the products.

  3. Are Seventeen Cosmetics products Gluten Free?

    Our products are gluten free. 

    However, we cannot rule out the presence of traces of gluten. 

    If you have a specific allergy, we advise you to check the ingredients of the product and contact your doctor to see if a product is suitable for your skin.

  4. Why was my favorite product discontinued?

    Seventeen Cosmetics frequently renews its lines and shades of products following the fashion trends and technological developments. We would suggest you to visit a physical store and with the help of a Seventeen Cosmetics Beauty Advisor, try another products to find what suits you best.

  5. What are the shipping costs?

    Greece

    • ACS courier: shipping cost is 2.50€ shipping cost is 29.99€.
      FREE SHIPPING for orders over 30.00€!
    • Box Now Lockers: shipping cost is 1.90€ for orders up to 29.99€.
      FREE SHIPPING for orders over 30.00€!

    Europe

    • DHL Standard shipping: shipping cost is 12.00€ shipping cost is 39.99€.
      FREE SHIPPING for orders over 40.00€!

    UK

    • DHL Standard shipping: shipping cost is 15.00€ for orders up to 49.99€.
      FREE SHIPPING for orders over 50.00€!
  6. What is the estimated delivery time of my order?

    The delivery time depends on the selected courier during the checkout process, which is being defined by the date we shipped your order. Find below the estimated delivery time per courier:

    1) Greece
    ACS: for Athens & Thessaloniki in 1-3 working days, for the rest if Greece in up to 5 working days.
    Box Now: for Athens up to 24 hours, for the rest of Greece up to 2-3 days.

    2) Europe & UK
    DHL standard: depends on the final destination. 

  7. What are the payment methods?

    You can safely purchase products online by credit / debit card, Paypal or Cash on Delivery.

  8. How can I change or cancel my order?

    In order for you to make any change in your order, please contact us at eshop@seventeencosmetics.com or call us at +30 211 8804113. If your order is ‘In process’ status, unfortunately cannot be canceled.

  9. How can I be sure that my order has been placed?

    If your order has been successfully received by our system you will get notified by an order confirmation email at the email you have indicated in your order. Otherwise, you can call us at +30 211 8804113 to inform you.

  10. How can I place an online order?

    You can buy Seventeen products online. You can choose between our online partners or through our e-shop. The process is easy, you just pick your favorite product, and add it to your shopping bag! The checkout process is fast and safe!

  11. Can I return a product?

    If for any reason you wish to return part or the total of your order, contact us at +30 211 8804113 or send us an email at eshop@seventeencosmetics.com and we will guide you further in the return process.
    Learn more about Returns Policy here.

     

  12. Where do you ship your products?

    We currently ship to the following destinations:

    Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Croatia, Czech Republic, Estonia, Finland, France, Germany,Greece, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom (UK), Cyprus.